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Message 1 of 6
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Solved!

HP Support Assistant not funtioning properly.

HP Recommended
HP ENVY x360 - m6-aq103dx
Microsoft Windows 10 (64-bit)

I have been running HP Support Assistant for years without any problems. Now it's starting to act up and when I check for updates or messages, it skips the Analyzing your system and Preparing your Action list. Three blacked out "X's".

 

Annotation 2020-01-31 164412.png

 

Why is this? I have uninstalled and installed various times with no luck.

 

Please help!

 

Thanks - mecanicogolf

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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@mecanicogolf, Welcome to HP Support Community!

 

I understand you have issues with the HP Support Assistant Application. I would recommend you follow the steps from the document HP PCs - Troubleshooting HP Support Assistant.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
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Message 3 of 6
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@mecanicogolf

 

This is in response to the private message you sent us. I'd further recommend you to try updating the BIOS manually. Refer to the document HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) for help.

 

Once the BIOS is updated, launch the HPSA and check if there any updates available.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I just updated last week from F58 to F59. This is the Bios for my ENVY 360 Convertible. As far as I know, this is the latest Bios. Unless F60 just came out. 

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HP Support Agent
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@mecanicogolf

 

It looks like an issue with the OS and it further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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OK. Thanks. Will do. 

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