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HP Support Assistant not giving updates

HP Pavilion Notebook - 15-ab219tx
Microsoft Windows 10 (32-bit)
My Hp Support assistant is not giving any update of my drivers even if i run the check update option 
It shows this windows when i check the updates and the last checked is also not showing the date when i checked although i checked few minutes ago.
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HP Recommended

HP Support Assistant not giving updates



HP Support Assistant may benefit by being removed and then reinstalled.


There may not be any Updates for your computer.

Open Software and Driver Website Support > Expand the list (click tiny boxes with + inside the box)

There are only seven "recent" updates and these are all from last year (2018 at this writing).

The most recent of these is the BIOS for Nov. 8, 2018 - and the HPSA should NOT be used to update the BIOS anyway, so this one does not even "count".



If you like, completely remove the HP Support Assistant using "complete cleanup", Restart the computer and log in, Download and install a fresh copy of the HP Support Assistant.  



  • Even if the process is successful, you may not see any updates for the reasons mentioned earlier.
  • For many people / computers / situations, the HPSA does work as expected - for others, the program may not work no matter what you do to it.  Reasons vary - server issues, network blocks / slow, no updates, problems in the File System, broken links, missing data files...



Procedure Details - HP Support Assistant – Remove and Install


Read sections, then decide how to proceed.



Do NOT use the HPSA to update the BIOS.

HP Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Desktop PCs - Updating the BIOS (Basic Input Output System)



Remove the existing version of HPSA


Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in




If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed



For "complete cleanup” of the old version of the HP Support Assistant:


  • When / If asked whether you want to save any of the presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.


  • HP Solutions Framework is a subset of HPSA.


  1. FIRST uninstall the HP Support Assistant
  2. Restart the computer
  3. Uninstall HP Solutions Framework software from Programs and Features
  4. Restart the computer and log in.


NOTE: Framework (re)installs with the HPSA


  • After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.


Settings > Apps > Apps & features >

Scroll down the list, look for HP Support Assistant (and / or HP Support Solutions Framework)


If the stubborn software is found in the list, click and uninstall it, Restart and log in.



Download, Save, Install the latest supported HP version of the HP Support Assistant


Website / Download

HP Support Assistant


  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in


Optional - After the software is installed, PIN the program to your Windows Start Screen


Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start


Help for HPSA

 Read and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎



If necessary, download and install your HP Software and Drivers manually

HP PCs - Downloading or Updating Software and Drivers

Section: Find driver updates on the HP website



Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Pavilion Notebook - 15-ab219tx


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