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LtlBear
Level 1
6 3 1 1
Message 1 of 3
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Flag Post

HP Support Assistant not showing warranty status for new laptop

HP Recommended
HP 340S
Microsoft Windows 10 (64-bit)

I have a newer laptop and just noticed that the HP support assistant on that laptop is showing the warranty as unknown.  What is really annoying is that I am signed into my HP account on that HPSA and when I go to my desktop computer it shows the proper warranty status for that laptop.  I have uninstalled HPSA and re-installed it on the laptop and still have the issue.  How do I get it to show the proper warranty status?

 

By the way the virtual assistant is complete garbage and not helpful at all.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@LtlBear 

 

If you had not done so, Register your newer computer.

 

If necessary, you can submit a Dispute Warranty claim.

 

Know that the online database does not impact your actual Warranty.

Warranty Date can be adjusted.

The dispute process usually works, though the online results are rarely immediate.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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LtlBear
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HP Recommended

Dragon-Fur,

I am not worried about getting a warranty claim right now.  As I mentioned in my original post the warranty shows correctly on another PC in HPSA.  It just will not show in the HPSA app on the laptop and I would like it to show there.

 

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