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HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

 

I am on version 8.3.50.9  of HP Support Assistant and on a fully updated version of Windows 10 home. I was forced to uninstall and then reinstall the Support Assistant from the HP website due to the below error message occuring when attempting to update the Assistant itself. Although, the same error message as quoted below still occurs despite the reinstallation . How do I fix this? I saw that there are similar posts, but without a solution.

Cattura.PNG

 

 

 

 

 

Details:

 

System.ArgumentException: Impossibile trovare il tipo di carattere 'HP Simplified'.
in System.Drawing.FontFamily.CreateFontFamily(String name, FontCollection fontCollection)
in SolutionsFrameworkService.HPDIA.Controls.HPButton.InitializeComponent()
in SolutionsFrameworkService.HPDIA.Controls.HPButton..ctor()
in HPSSFUpdater.View.MessageBoxUC.InitializeComponent()
in HPSSFUpdater.View.MessageBoxUC..ctor()
in HPSSFUpdater.View.MainWindow._bgWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)


************** Assembly caricati **************
mscorlib
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
HPSSFUpdater
Versione assembly: 8.4.2.2
Versione Win32: 8.4.2.2
Base di codice: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Configuration
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Core
Versione assembly: 3.5.0.0
Versione Win32: 3.5.30729.9141 built by: WinRelRS6
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
WindowsBase
Versione assembly: 3.0.0.0
Versione Win32: 3.0.6920.9141 built by: WinRelRS6
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System.Drawing
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
mscorlib.resources
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
Accessibility
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.resources
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.resources/2.0.0.0_it_b77a5c561934e089/System.resources.dll
----------------------------------------
System.Drawing.resources
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing.resources/2.0.0.0_it_b03f5f7f11d50a3a/System.Drawing.resources.dll
----------------------------------------
System.Windows.Forms.resources
Versione assembly: 2.0.0.0
Versione Win32: 2.0.50727.9149 (WinRelRS6.050727-9100)
Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_it_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------

 

The warranty has expired so I can't contact customer service.

 

Thanks to those who want to help me.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.