HP Support Assistant will not update itself due to error

[mecanicogolf]

I get this message when I try to update Support Assistant:

--------------------------------------------------------------------------------------------------------------------------------

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentException: Font 'HP Simplified' cannot be found.
at System.Drawing.FontFamily.CreateFontFamily(String name, FontCollection fontCollection)
at SolutionsFrameworkService.HPDIA.Controls.HPButton.InitializeComponent()
at HPSSFUpdater.View.MessageBoxUC.InitializeComponent()
at HPSSFUpdater.View.MessageBoxUC..ctor()
at HPSSFUpdater.View.MainWindow._bgWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2098.0 built by: NET47REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
HPSSFUpdater
Assembly Version: 8.4.3.10
Win32 Version: 8.4.3.10
CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2093.0 built by: NET47REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2094.0 built by: NET47REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2099.0 built by: NET47REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2046.0 built by: NET47REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2046.0 built by: NET47REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2099.0 built by: NET47REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2046.0 built by: NET47REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Accessibility
Assembly Version: 4.0.0.0
Win32 Version: 4.7.2046.0 built by: NET47REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
HP.SSF.Config
Assembly Version: 3.4.3.2
Win32 Version: 3.4.3.2
CodeBase: file:///C:/Users/anavp/AppData/Local/Temp/HPSSFUpdater/HP.SSF.Config1.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

--------------------------------------------------------------------------------------------------------------------------------

Does anyone know what I can do to fix this?

[Photoray002]

Hello @mecanicogolf

Have you tried uninstalling the Support Assistant, restarting the PC, then install the latest version?

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

[mecanicogolf]

Yes, and I just figured it out. When I uninstalled, I had to say I was not saving my information. In other words, I COMPLETELY uninstalled then ran my reg cleaner to get rid of all the leftovers. (RevoPro).

Works great now. 

Thanks for your help.

[Photoray002]

Yep, Revo works great.

Thanks for the update.

[mecanicogolf]

HP is not putting the correct updated Support Assistant on their website. After installing, I checked for updates and it updated not only once, but twice!
Why is that?

[Photoray002]

I would not know. What is the full model number of your X360?

Personally, I don't rely on the HP Support Assistant to find drivers.

I go to the support page and download what I need manually.

[Photoray002 · Accepted solution]

Checked the download update which is 8.4.14.41 Rev.A

My systems drivers page shows update 8.4.14.41 Rev.A as available also.

But my HP system just updated its Support Assistant to 8.4.19.3

Most likely the newest update just came out but HP has not updated all the links to that softpaq yet.

They should have it done so shortly.

[CCurtis]

---

@Photoray002 wrote:

Checked the download update which is 8.4.14.41 Rev.A

My systems drivers page shows update 8.4.14.41 Rev.A as available also.

But my HP system just updated its Support Assistant to 8.4.19.3

Most likely the newest update just came out but HP has not updated all the links to that softpaq yet.

They should have it done so shortly.

---

FYI, HP SA home page still has the older version listed and linked as of 8/25/2017....