cancel
Showing results for 
Search instead for 
Did you mean: 
nicholasopuni31
New member
2 1 0 0
Message 1 of 5
257
Flag Post

HP Support Assistant won't open

HP Recommended
HP Notebook - 15-db0071nr
Microsoft Windows 10 (64-bit)

I recently reset my PC last week in a rush to set it up during the break from getting things done, after which I started going to HP Support Assistant to get things back to the way it used to be set. But as soon as I signed myself in within the program itself, there showed up a login error saying that either my credentials are invalid or the service isn't available. To me, my credentials were okay but it's probably because the service itself is no longer available. So I decided to uninstall HPSA from, and reinstall it to, my computer to the latest version to see if this issue is resolved. However, as soon as I open it up after reinstalling it, it suddenly closed back out on me very disappointingly in less than a second (which is exactly a very significant problem that I decided to report to you). So I tried to find a way to open it back up working again through these steps (all of which do me no good at all, though):

1. I tried opening it up multiple times and it still doesn't work.

2. I ran the program troubleshooter and tested it out to see if it works fine but (because I found that that troubleshooter is very dumb) it doesn't work either when I open it back up.

3. I then uninstalled and reinstalled HPSA to the latest version again but, when I open it up again, still doesn't work.

4. I tried restarting my PC and tried reopening it up afterwards but it still doesn't work either.

5. I then tried adjusting security settings (e.g. firewall) for HPSA for it to work some more, but that still doesn't help either.

6. And lastly, I went online for help fixing the problem saying "Cannot open HP Support Assistant", but the only resolution to that problem is to a system restore and nothing else and it turns out that I don't have enough restore points for this PC since it's reset, so, for the very last time, even this final solution still does not seem to work for me either.

So sadly (and more honestly), absolutely no other solution to this whole HPSA-not-opening problem will ever, even now, work for me and thus fit my needs whatsoever. That's definitely why I'm totally desirous for extra help in fixing this problem!

Thanks in advance.

- Nicholas

4 REPLIES 4
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 5
Flag Post
HP Recommended

@nicholasopuni31 Welcome to HP Community!

 

I understand that you are facing issues with HP support assistance.

 

Please uninstall the HP support assistance from the control panel. 

 

Install the latest version.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Please refer to the below link to more troubleshoot the issue.

 

https://support.hp.com/in-en/document/c03601631

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 3 of 5
Flag Post
HP Recommended

@nicholasopuni31

 

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. 

  

Cheers 🙂 

0 Kudos
nicholasopuni31
Author
New member
2 1 0 0
Message 4 of 5
Flag Post
HP Recommended

As mentioned, neither option is the solution to this problem causing the app itself to close out immediately for no reason. I just reset my computer recently and with the HPSA app installed afterward, it started closing itself out in a split second after being opened, making me feel like there are no restore points of the HPSA installation at that moment. So, no strings attatched, absolutely neither solution to this problem will ever fit my needs thus making it become worthless.

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 5 of 5
Flag Post
HP Recommended

@nicholasopuni31

 

I recommend you create a new user account on the computer following the steps in the below article and then install the HP support assistant and check whether it is working fine on the new user account.

 

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation