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‎10-23-2019 02:53 PM

HP Recommended
Product: HP15da0503sa
Operating System: Microsoft Windows 10 (64-bit)

Has anyone noticed a fault in HP Support Assistant --> My Printer --> Ink levels?  While the levels reported are correct the black & colour are presented the wrong way round - colour being indicated in the black column and vice versa.

HP  needs to publish an update to the HP Support Assistant software!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2019 07:34 AM

HP Recommended

@JohnM29

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP support assistant is not showing the correct ink levels.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you referring to the Printer assistant or the HP support assistant?

Please share a screenshot of the issue you are facing?

 

Meanwhile, I recommend you uninstall HP support assistant and then download and install it from the below link and check whether the issue is resolved.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-26-2019 07:34 AM

HP Recommended

@JohnM29

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP support assistant is not showing the correct ink levels.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you referring to the Printer assistant or the HP support assistant?

Please share a screenshot of the issue you are facing?

 

Meanwhile, I recommend you uninstall HP support assistant and then download and install it from the below link and check whether the issue is resolved.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-26-2019 10:26 AM

HP Recommended

Thanks for your help. Uninstalling HP Support Assistant and downloading and reinstalling it seems to resolved the issue.

Was this reply helpful? Yes No

‎10-26-2019 10:47 AM

HP Recommended

@JohnM29

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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