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Smile0011
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Solved!

HP Support Assistant

HP Recommended
HP Notebook dr-0002tx
Microsoft Windows 10 (64-bit)

I uninstalled Hp Support Assistant from my PC and downloaded the latest version of the Hp support Assistant from the Hp site.

When I run the file, it says, a new version of the Hp support assistant is downloaded and setup will close now.

 

But I can't see the Hp support assistant App that I uninstalled previously, and no Hp support assistant icon appears after restarting my pc.

How to fix this and get Hp support assistant app back on my pc?

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Accepted Solutions
Xavier-M
Level 4
Level 4
69 69 6 24
Message 2 of 2
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HP Recommended

Hi @Smile0011 

 

Could you please follow these steps below, it will resolve the issue you are seeing right now since we just released a new version with this fix.

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

 

-HPSA PM

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1 REPLY 1
Xavier-M
Level 4
Level 4
69 69 6 24
Message 2 of 2
Flag Post
HP Recommended

Hi @Smile0011 

 

Could you please follow these steps below, it will resolve the issue you are seeing right now since we just released a new version with this fix.

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

 

-HPSA PM

View solution in original post

Was this reply helpful? Yes No
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