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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP Support Assistant

Create an account on the HP Community to personalize your profile and ask a question
06-09-2021 06:24 AM
Welcome to HP Support Community
I would like to help
You could download the HP Support Assistant from here https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
06-10-2021 02:10 PM - edited 06-10-2021 02:13 PM
I have the same issue. I even totally deleted version 8, downloaded version 9 and installed it . It said it was successful. I launched it and what did I have...version 8. Thanks for wasting my time.
EDIT: it still shows an alert that a new version is available...but now when you click on it, it doesn't even try to update...it says I have the latest version. Contradicts itself.