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‎06-06-2021 04:13 PM

HP Recommended
Product: HP ProBook 455 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello! Does someone know how to get HP support assistant version 9? I tried to reinstall the software, but I get old version of it.

1 person had the same question
2 REPLIES 2

‎06-09-2021 06:24 AM

HP Recommended

@72snake1

 

Welcome to HP Support Community


I would like to help

 

You could download the HP Support Assistant from here https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...

 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎06-10-2021 02:10 PM - edited ‎06-10-2021 02:13 PM

HP Recommended

I have the same issue. I even totally deleted version 8, downloaded version 9 and installed it . It said it was successful. I launched it and what did I have...version 8. Thanks for wasting my time.

 

EDIT: it still shows an alert that a new version is available...but now when you click on it, it doesn't even try to update...it says I have the latest version. Contradicts itself.

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