HP Support Assistante - service is not available

[TJHudson]

I'm trying to get help with a known problem (keyboard shift keys don't capitalize anything), and I installed the HP Support Assistant and registered. Now when I try to use the assistant, I always get "service is not available." I see the same question from someone else back in April 2018, but there is no answer and the question is locked. What's going on? Is the Support Assistant no longer supported?

[KrazyToad · Accepted solution]

@TJHudson

Welcome to HP Support Community.

I would like to help

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

   Figure : Uninstall HP Support Assistant

   

3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

   Figure : Uninstall confirmation

   

4. Restart your computer to complete the process.

Then download the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Keep me posted how it goes

Thank you and have a wonderful day 😊

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