HP Support & Drivers site doesn't allow choosing Win 11 versions beyond 22H2

[jbeers]

My HP Spectre x360 16 was purchased at the end of 2022 - while out of warranty, the driver detection & download website function should still work (I do not need technical assistance, just driver updates).  But when the site detects my device and serial number, etc., it does NOT detect the Operating system.  I am now on Win 11 home, version 23H2 and windows update wants to move to 24H2.

The problem is, when you MANUALLY  enter your OS, the HP Software and Drivers site only allows you to choose between Win 11 versions 221H2, and 22H2.   How do I specify the newer versions of windows, so HP can choose the proper drivers for my hardware?  If I have the serial number, etc, is there any way to force the correct OS if it's newer than what originally shipped?  I need to be able to access latest display, BIOS, and other key software updates. Thanks

[Raj_05]

Hi @jbeers,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Unfortunately, the HP Support and Drivers website doesn't always immediately reflect newer versions of Windows (e.g., Windows 11 23H2 or 24H2) for manual OS selection, especially when those versions were released after your device was manufactured. However, you can still ensure your HP Spectre x360 16 is updated with the latest drivers by following these steps.

Use the HP Support Assistant

• Download/Install: If not already installed, download the HP Support Assistant from HP's website.
• Run the Assistant: The tool detects your device, hardware, and current OS version, providing the appropriate drivers and BIOS updates.

Windows Update Drivers

• Go to Settings > Windows Update > Advanced options > Optional updates.
• Check for hardware driver updates here. These often include updates from HP for Windows versions beyond what the HP site lists.

Manually Download Drivers

• Find Compatible Drivers: While HP's site doesn’t list Windows 11 23H2 or 24H2, the drivers for Windows 11 22H2 are often fully compatible with newer OS versions.
• Use the HP Support and Drivers website, select Windows 11 22H2, and download drivers for key components (e.g., BIOS, chipset, graphics).

Obtain Drivers Directly from Component Manufacturers

If HP’s site is missing updates, you can download drivers directly from the manufacturers of your laptop's hardware:

• Intel: Download graphics, chipset, and Wi-Fi drivers from the Intel Download Center.
• NVIDIA: If you have an NVIDIA GPU, get updates from the NVIDIA Driver Downloads page.
• Realtek: For audio/network drivers, check Realtek’s website.
• Synaptics or Elan: If you use a precision touchpad, check for updates on these manufacturers' websites.

BIOS Updates

• If BIOS updates are unavailable for your current OS version, download the latest version available for Windows 11 22H2 from HP's site. BIOS updates are independent of OS and ensure compatibility with newer Windows versions.

[Raj_05]

Force Driver Compatibility

If you're concerned about compatibility:

• Extract and Install Manually: Some drivers downloaded for older OS versions (e.g., 22H2) may need to be extracted and installed via Device Manager.
• Open Device Manager, right-click the hardware, and choose "Update Driver" > "Browse my computer for drivers" > point to the extracted folder.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support