• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 15
Microsoft Windows 10 (64-bit)

Hi everyone, 
So i dont know why, but my HP support assistant keep uninstalling itself... i install it and setup but sometimes i realise it just uninstalled itself which is very weird. So i have to keep installing it a few times per month.

 

Plus it doesnt give me updates at all, just  Intel rapid storage.

It used to give me many updates (around 10 months ago) and after the update, it has changed...

 

Anyone can answer my questions?

 

Thank you!

Felipe

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@FelipeS Welcome to HP Forums Community!

If you've got more than one antivirus program installed on your device, there are chances of a conflict and it may consider the HP Support assistant among other applications as an error and deleting the same, I suggest you ensure there's only one antivirus program installed on the PC, and if that's what you've already got, make sure you install the latest version of the HP application from this link: Click here

 

If that doesn't work, and you still don't have all updates showing up, though you have updates on the HP website, please get the original version of the application from the HP Recovery manager: Click here for details.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

2 REPLIES 2
HP Recommended

@FelipeS Welcome to HP Forums Community!

If you've got more than one antivirus program installed on your device, there are chances of a conflict and it may consider the HP Support assistant among other applications as an error and deleting the same, I suggest you ensure there's only one antivirus program installed on the PC, and if that's what you've already got, make sure you install the latest version of the HP application from this link: Click here

 

If that doesn't work, and you still don't have all updates showing up, though you have updates on the HP website, please get the original version of the application from the HP Recovery manager: Click here for details.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thank you for your help!

I checked the HP page you sent me and i have so many drivers to update! Its the HP app on my windows that is not finding stuff to update, only the intel rapid storage.

I only use one antivirus, and its the Windows one, so i dont think thats the problem...

 

I will update my drivers through the website from now on.

 

thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.