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‎08-19-2020 04:31 PM

HP Recommended
Product: Hp envy aq0003na
Operating System: Microsoft Windows 10 (64-bit)

After a BIOS update hp support assistant was gone from windows. I downloaded the latest version from the website but it says a newer version is already installed. I have deleted all remmnants from appdata and program files so im not sure where the newer installation is

3 REPLIES 3

‎08-20-2020 01:08 AM

HP Recommended

Hi @Albrch go to web browser and copy this link https://support.hp.com/us-en/drivers  and click on laptop and enter the serial no and product no . if u do not know ur product just click on let hp detect ur product or check in the box for ur serial no and product no and go to software solutions u shall find "HP support assistant

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‎08-20-2020 03:51 AM

HP Recommended

Hi there, I dont have a problem downloading the setup file but when i run it it comes up with "a newer version of HP support assistant is installed" although I do not have any other version installed. I have checked both "programs and features" and the C: drive in users-appdata, program files, program files 86 and program data.

Thanks Jack

 

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‎08-23-2020 01:42 AM

HP Recommended

just do factory reset by choosing the deleting all the apps and by keeping the files

 

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