cancel
Showing results for 
Search instead for 
Did you mean: 
caitlin91
New member
1 0 0 0
Message 1 of 2
290
Flag Post

HP Sure Run Prevents me from adding another user account

HP Recommended
Zbook 14u G6
Microsoft Windows 10 (64-bit)

I'm trying to create another user account on my new PC. I am able to go through all the steps including adding an account without Microsoft account information but less than a minute after I create it get an alert from HP Sure Run saying "A possible security threat to User Accounts was detected. Repair Succeeded." and it's gone. Is there a way to get HP Sure Run to allow me to add another user account, I want to do it to edit some details on my main account that can only be edited from another administrator...and also would generally like to have this ability on my computer.

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,042 31,747 2,923 10,669
Message 2 of 2
Flag Post
HP Recommended

@caitlin91 

 

Data on this subject is still a bit sparse - there is some reason to believe this should be the case since the whole point is to protect your computer.

 

In so much that I am aware, the mere act of adding an account would not trigger the protection.  Note that I am not aware of "much" in regards to the subject and it is very likely I am missing something.

 

First,

Try to create the new account as a local account as opposed to a Microsoft login account.

If that works...After the account is created, edit the account and change account type to administrator.

If that works, Restart the computer and log in.

If the account is still there, try changing the account to a Microsoft sign-in account.

 

No joy?

 

Found this - Not Tested...

 

Consider - Disable / Deactivate Sure Run

 

 

  • Start or restart the computer.
  • Press F10 during startup to enter the Computer Setup utility (F10 Setup).
  • Click the Security tab.
  • Click HP Secure Platform Management (SPM).
  • Click the link Deactivate HP Sure Run.
  • Save changes and exit.

 

Afterwards

After changes are complete,

Boot into Windows, launch HP Client Security Manager, and re-enable HP Sure Run.

OR

Boot into F10 > Security > Platform Management > Enable HP Sure Run

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ZBook 14u G6 Mobile Workstation 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation