• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2020 05:02 AM

HP Recommended
Product: HP ProBook 650 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi!

The HP Sure Sense software started to flag (and quarantine) an executable of our software as "malicious". Here's a view of the last protocoll entries (sorry about the German!):

hp-sure-sense-history.PNG

The executable is reviewed, signed and checked by lots of other tools without a problem. So chances are high this is a false positive. One possible explanation: although the file is signed with a commercial software certificate the HP Sure Sense Detail view shows "N/A" when it comes to the certificate's owner and the fingerprint:

 

hp-sure-sense.png

 

Windows Explorer is able to extract that information and WIndows Defender also has no issue with that file.

What kind we do? Is there a way to get that issue fixed? We can provide the .exe file for inspection? Local whitelisting is not going to help as this issue affects all our customers using HP machines.  Maybe there's a way to get individual files whitelisted globally after an inspection? That's what other anti-virus vendors do it.

 

Thanks.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.