• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-28-2021 03:45 PM

HP Recommended
Product: EliteBook x360 1030 G7
Operating System: Microsoft Windows 10 (64-bit)

some days ago, i wanted to install HP Sure Sense, but during the installation an error occured and the installation was aborted.

 

as a result i got an incomplete installation. some files were copied  (C:\Programs\HP Sure Sense) and some services are actually running, but i cant start any UI (startmenu-shortcut is like empty / no target file). also,  the software is not registred under windows > programs and features and i cant find any uninstaller.exe to remove the corrupted installation...

 

when i try to reinstall / overwrite with the HP softpaq (sp111577.exe), i get the following error:

sure sense - error during re-installation.jpg

processes / services and the program files itself are protected by "nt authority \ system", so i cant event remove them manually (which i also dont want to do, without knowing exactly how).

 

btw; i run SOPHOS Core Agent, SOPHOS Endpoint Advanced and SOPHOS Intercept X, if this is helpful information...

 

could you please tell me any solution to get rid of the corrupted HP Sure Sense installation? possible to get the missing uninstaller.exe from somewhere, to try to uninstall the software regularly? Any other advise?

 

thanks in advance!

2 people had the same question
2 REPLIES 2

‎04-25-2021 12:25 PM

HP Recommended

Try to execute command "DeepUninstaller /U" in the folder "\Program Files\HP Sure Sense" as administrator

Was this reply helpful? Yes No

‎05-30-2021 03:12 AM

HP Recommended

I have the same problem and tried to fix it this way. Bute there ist no Deepuninstaller in the Folder \Program Files\HP Sure Sense

 

Any idea what to try next?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.