HP Thermal Driver ? Error ESIF

[LT7879]

Hi all,

I desperately need your help. I've just performed clean install in my laptop using windows media creation tools, and there is an error as below

ESIF(1.0.11700.1228) TYPE: ERROR MODULE: IPF TIME 16829 ms

DPTF Build Version: 9.0.11700.43962
DPTF Build Date: May 8 2024 13:22:55
Source File: C:\jenkins\workspace\dptf\Src\DPTF\Sources\Manager\WorkItem.cpp @ line 204
Executing Function: WorkItem::writeWorkItemErrorMessagePolicy
Message: Unhandled exception caught during execution of work item
Framework Event: DptfAppBroadcastUnprivileged [117]
Policy: Energy Performance Optimizer Policy [1]
Exception Function: Policy::executeApplicationOptimizerBroadcastReceived
Exception Text:
The feature is not implemented.

From what I know, it seems it related to thermal driver, can anyone advise where can I download it? I cannot find it in my support page. Thank you so much

[M_Salman]

Hi @LT7879,

I'm sorry to hear that you're experiencing an issue with your HP Spectre x360 16 inch 2-in-1 Laptop PC after a clean install of Windows 11. It seems like there's a problem related to the Dynamic Platform and Thermal Framework (DPTF) driver. Here are some steps you can try to resolve the issue:

1. Update Drivers:

   • Visit the HP Official Support Page and enter your laptop's model number. Download and install the latest drivers, particularly focusing on the chipset and DPTF drivers.

2. BIOS Update:

   • Make sure your BIOS is up-to-date. You can find BIOS updates on the same HP support page.

3. Check for Windows Updates:

   • Ensure all Windows updates are installed. Go to Settings > Update & Security > Windows Update and check for updates.

4. Reinstall DPTF Driver:

   • If the issue persists, try reinstalling the Intel DPTF driver. You can find it in the Device Manager under System devices. Right-click the driver and select Uninstall device. Restart the laptop and Windows should reinstall the driver automatically.

5. Recheck Software Configuration:

   • Ensure no unnecessary third-party software is interfering. Sometimes clean installs can include additional bloatware that can cause conflicts.