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DRISS7312
Level 1
5 3 0 1
Message 1 of 8
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Solved!

HP Thunderbolt 120 W G2 docking station With audio module

HP Recommended
hp zbook 17 g3
Microsoft Windows 10 (64-bit)

Hello everyone,

 

I am new here.

I buy a HP Thunderbolt 120 W G2 docking station

With audio module and I can not connect it to my computer

which is a HP ZBook G3 17 "I7 (Product Number: M9L92AV

Serial number: [Personal Information Removed]).

 

Is there anyone who could help me? I do not know if this model

From docking station is compatible with my G3 ZBook.

Thanks for your help

1 ACCEPTED SOLUTION

Accepted Solutions
VishalG1
Level 3
24 24 2 1
Message 4 of 8
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HP Recommended

Hi,

 

For the product number you have given, seems zbook 17 is supportable. (but not sure if Zbook 17 G3 also supports)

https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-2993ENW&doctype=data%20sheet&doclang=EN_...

 

try steps provided in previous post.

If issue remains same, better call and connect with HP support.

 

Thanks & Regards

VG

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

Thanks & Regards
VG

View solution in original post

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7 REPLIES 7
VishalG1
Level 3
24 24 2 1
Message 2 of 8
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HP Recommended

Hi,

 

Firstly ensure if this docking station support your zbook notebook.

If product number of your docking station is: 3YE87UT#ABA (See "specs" --> "Compatibility" section): https://www.hp.com/us-en/shop/pdp/hp-thunderbolt-dock-120w-g2-with-audio

Zbook Manual and Maintenance guide: http://h10032.www1.hp.com/ctg/Manual/c06107030.pdf

Then, it is doubtful it may support, still can call check with HP Support.

 

When supportability confirms.

Refer to Link: https://support.hp.com/in-en/product/hp-zbook-17-g3-mobile-workstation/8693765/model/8693770/documen...

"Try the following steps in order until the problem is resolved:
  1. The drivers for the dock might not be installed. To install the drivers, see Updating the computer.
  2. Set the dock as the default audio device in the computer settings, or connect the audio device to the computer."

Ensure Notebook and Docking station BIOS/Firmware, Audio, Video Drivers are up to date.

Notebook Drivers page link: https://support.hp.com/in-en/drivers/selfservice/hp-zbook-17-g3-mobile-workstation/8693765/model/869...

 

Try updated docking firmware and audio driver from docking drivers page.

https://support.hp.com/us-en/drivers/selfservice/hp-thunderbolt-dock/20075223/model/20075224

 

Can refer to user guide of docking: http://h10032.www1.hp.com/ctg/Manual/c06143904.pdf

 

Thanks & Regards

VG

 

 

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

Thanks & Regards
VG
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DRISS7312
Author
Level 1
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Message 3 of 8
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HP Recommended

Hello, Thanks for your help.
My device HP Thunderbolt Dock 120W G2 WITH AUDIO
Product 3ye87aa
Serial 5CG050ZXQD
In my opinion it's not compatible

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VishalG1
Level 3
24 24 2 1
Message 4 of 8
Flag Post
HP Recommended

Hi,

 

For the product number you have given, seems zbook 17 is supportable. (but not sure if Zbook 17 G3 also supports)

https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-2993ENW&doctype=data%20sheet&doclang=EN_...

 

try steps provided in previous post.

If issue remains same, better call and connect with HP support.

 

Thanks & Regards

VG

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

Thanks & Regards
VG
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DRISS7312
Author
Level 1
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Message 5 of 8
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HP Recommended

Hello again,

Here I managed to connect it.
Perfect, it was still complicated to do it.
Well, here it's done.
Thanks again for your help.

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VishalG1
Level 3
24 24 2 1
Message 6 of 8
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HP Recommended

Hi,

 

Awesome, Good to hear that.

 

Please share steps you had followed to resolve the issue, it may help others.

 

Thanks and Regards,

VG

 

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

Thanks & Regards
VG
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DRISS7312
Author
Level 1
5 3 0 1
Message 7 of 8
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So this is it :

First, when I connected it, nothing happened.
I thought it was done, he would have to connect directly.
Well, I look a little on the Internet how is the installation.
I found that I had unstacked peripherals.
So I installed USB-C connectors and the different drivers (HP Thunderbolt 3 Dock Firmware, HP Thunderbolt Dock Software, HP USB-C Mini Dock Driver Pack, Audio Driver Realtek USB and Driver for the Universal Doable Station HP USB-c.
After restarting, my PC did not recognize the station.
I had forgotten something perhaps.
But no, after research I checked the BIOS (it was up to date).
I have been in the BIOS, to change at the Thunderbolt and put user authentication.
Even with this change, nothing happens. Stop and restart repeatedly and nothing.
I uninstalled Thunderbolt and reinstalled software.
Then I reconnected the station and there he recognized the device but simply tells me "USB-C plug can not load your PC."
I was normal since it's a 120W and not a 230W.
Then I unplug the station, I stop everything. Then I restart.
I recover and there miracle the Thunderbolt software recognizes and offers me connect once or always connect, I always choose connect.
And there is gone like casters.
In my opinion, you have to install the different drivers properly. Then restart, then install the Thunderbolt software, restart.
Connect the station and it's good.
I had to make a bad manipulation I think.
Here I hope I explained to you my situation.
Good to you.

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VishalG1
Level 3
24 24 2 1
Message 8 of 8
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HP Recommended

Hi,

 

Thank you for your time and reply, hope it helps others.

 

Thanks & Regards

VG

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

Thanks & Regards
VG
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