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HP Recommended
HP Thinderbolt 3
Microsoft Windows 10 (64-bit)

The HP solution given on other post was unsatisfactory and frankly didn't solve anything. 

I'll spare you the week long journey I took from simply plugging and unplugging then going to almost extremes of re-installing windows and everything in between.

Simply put if your Dock is connecting (2nd monitor working, audio working) BUT the USBs are not recognizing anything plugged in  you will need to:

 

1. Unplug your Dock from the computer

 

2. DOWNLOAD and install the ASMedia extensible host controllerThese can be downloaded by searching for them (I got mine through softpedia but you can find them in other locations)

 ---- The installation will look like it froze because the progress bar stays at almost complete (around 95%) for almost 10 minutes. Just leave it going (keep the screen awake but don't worry about the installation go get coffee,  something to eat, whatever you want just let it install and take it's time and keep the monitor on) -----

 

3. Once installed the popup comes up and tells you it was successful. Plug a USB DRIVE into the DOCK (any will do)

 

4. Plug the DOCK into the USB C (on your computer like you normally would)

 

Thats it. Let it go through the setup (with all the wonderful sounds of drivers and devices connecting and reconnecting) and your USB DRIVE will show up and everything has been installed and everything is working. 

 
 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This is the solution:

 


@OverLordOfYou wrote:

The HP solution given on other post was unsatisfactory and frankly didn't solve anything. 

I'll spare you the week long journey I took from simply plugging and unplugging then going to almost extremes of re-installing windows and everything in between.

Simply put if your Dock is connecting (2nd monitor working, audio working) BUT the USBs are not recognizing anything plugged in  you will need to:

 

1. Unplug your Dock from the computer

 

2. DOWNLOAD and install the ASMedia extensible host controllerThese can be downloaded by searching for them (I got mine through softpedia but you can find them in other locations)

 ---- The installation will look like it froze because the progress bar stays at almost complete (around 95%) for almost 10 minutes. Just leave it going (keep the screen awake but don't worry about the installation go get coffee,  something to eat, whatever you want just let it install and take it's time and keep the monitor on) -----

 

3. Once installed the popup comes up and tells you it was successful. Plug a USB DRIVE into the DOCK (any will do)

 

4. Plug the DOCK into the USB C (on your computer like you normally would)

 

Thats it. Let it go through the setup (with all the wonderful sounds of drivers and devices connecting and reconnecting) and your USB DRIVE will show up and everything has been installed and everything is working. 

 
 

 

View solution in original post

3 REPLIES 3
HP Recommended

@OverLordOfYou 

 

What is your machine ? Did you check the COMPATIBLE list before buying the dock.  I don't know what is Elite Dock and G2 and what is your x360 machine. You can read the compatible list on the last few pages of the following document

           

                                https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358


Regards.

 
BH
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>
HP Recommended

Computer that I am using HP x360 G5 on Windows 10 21H2

The docks this solution works for are:

HP Elitebook Thunderbolt 3 Docking Station

Thunderbolt Dock G2

 

HP Recommended

This is the solution:

 


@OverLordOfYou wrote:

The HP solution given on other post was unsatisfactory and frankly didn't solve anything. 

I'll spare you the week long journey I took from simply plugging and unplugging then going to almost extremes of re-installing windows and everything in between.

Simply put if your Dock is connecting (2nd monitor working, audio working) BUT the USBs are not recognizing anything plugged in  you will need to:

 

1. Unplug your Dock from the computer

 

2. DOWNLOAD and install the ASMedia extensible host controllerThese can be downloaded by searching for them (I got mine through softpedia but you can find them in other locations)

 ---- The installation will look like it froze because the progress bar stays at almost complete (around 95%) for almost 10 minutes. Just leave it going (keep the screen awake but don't worry about the installation go get coffee,  something to eat, whatever you want just let it install and take it's time and keep the monitor on) -----

 

3. Once installed the popup comes up and tells you it was successful. Plug a USB DRIVE into the DOCK (any will do)

 

4. Plug the DOCK into the USB C (on your computer like you normally would)

 

Thats it. Let it go through the setup (with all the wonderful sounds of drivers and devices connecting and reconnecting) and your USB DRIVE will show up and everything has been installed and everything is working. 

 
 

 

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