HP Thunderbolt Not Working With My Personal Laptop

[vidakid]

Hello, I have an HP Envy as a personal laptop and my work computer is a Z Book. I have a HP Thunderbolt docking station that for some reason stopped working this week for my personal computer. Stopped working meaning - when I connect my personal laptop to the docking station, it only charges my computer. It does not connect to my other monitors or USB ports. However, when I plug this same docking station to my work computer while working from home, it works fine. So I am unsure wherein lies the issue - I updated my drivers and even updated my Intel drivers as well. If anyone can please help, that would be much appreciated. I am just trying to figure out what is going on, thanks.

[banhien]

@vidakid 

USB-C port on your Envy is NOT a Thunderbolt port, it only a SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port therefore it is NOT compatible with the Thunderbolt docking station. I know it is compatible with HP USB-C G5 dock.

Regards.

[vidakid]

Thanks for your response. What I don't understand is that I have had this docking station for almost two years going on three years - it just stopped working on my personal laptop this week. So I understand what you said but I don't understand why this didn't happen two years ago when I first began using the docking station. Is there any insight as to why this issue is happening now?

[banhien]

@vidakid 

Hardware normally stays the same (even after a few upgrades). But software is a dynamic environment, in MAY CASES, software or firmware or drivers can break the hardware. We  all know that.

Regards.

[vidakid]

Thank you for responding. So now my question is if the software upgrade from my envy "broke the hardware", why isn't the thunderbolt still working for my work laptop? I am just confused as to how it's working for one device and not the other while following what you're saying. I'm not saying you're wrong I just don't understand - if the thunderbolt was broken due to software upgrades from my Envy, then wouldn't it also not work for my Z book as well?

[banhien]

@vidakid 

Your machine is an Envy and your work machine is a ZBook. They are NOT the same, even not all zBook machines are NOT the same.

Regards.

[vidakid]

I understand that they are different devices but I am just trying to follow the logic that you're implying. If the software upgrades in my envy "broke" the thunderbolt then wouldn't it be broken altogether? And again if my envy was never compatible with the thunderbolt, why didn't it fail several years ago? In between then and now I have had several work laptops, they happened to be elitebooks. And they worked with the thunderbolt just fine. I am just inferring here based on your responses - the thunderbolt is only able to for specific devices or only until that device has a software upgrade will it not work for that device anymore?

[banhien]

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@vidakid wrote:

I understand that they are different devices but I am just trying to follow the logic that you're implying. If the software upgrades in my envy "broke" the thunderbolt then wouldn't it be broken altogether? ..

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@vidakid 

Sorry, my answer was not clear. I'm not talking about the dock but the Envy itself,

Regards.