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‎04-07-2020 01:04 PM

HP Recommended
Product: HP Spectre X360 13-W013NL (Z6L83EA)
Operating System: Microsoft Windows 10 (64-bit)

I have bought an HP Tilt Pen (2MY21AA) for my HP Spectre X360 13-W013NL (Z6L83EA), but I am not able to make it work.

Can someone please help me?

2 people had the same question
3 REPLIES 3

‎04-13-2020 12:02 PM

HP Recommended

@Bismarck1 Welcome to HP Community!

 

I see from your post that you are having issues with the HP Tilt pen not working on your HP notebook. 

 

To provide you with an accurate solution, I'll need a few more details:

Have you replaced the battery?

Have you tried to update the Bios?

 

In the meantime, let's try these steps here: 

 

I would suggest you to update the Bios and Chipset drivers on your PC from our HP Support website, using this link.

I would recommend you install the latest HP Pen control: https://support.hp.com/us-en/drivers

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

If the issue persists, uninstall the keyboard drivers from device manager and restart the computer.

  • Please right-click on start>select device manager>Expand Keyboards>Right-click on the listed drivers and uninstall them. Then restart the computer and check again if the issue is fixed.
  • If it continues, please replace the stylus battery and check again if it gets resolved.
  • If it persists, please try to perform the prescribed troubleshooting steps from this link: HP PCs - Touch Screen Stylus Pen Is Inaccurate or Stops Working

I hope this should do the trick. Let me know how it goes for further assistance.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎04-13-2020 12:20 PM

HP Recommended

The notebook is perfectly up to date and  the HP Tilt Pen has no replaceable battery.

Instead, I am starting to think that the notebook's touch screen is not compatible with the HP Tilt Pen.

Where can I find a compatibility list?

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‎04-13-2020 12:47 PM

HP Recommended

@Bismarck1

 

I understand your concerns.

 

I would suggest you contact our HP shopping team in this regard. They will help you.

 

https://store.hp.com/us/en?jumpid=re_r11662_redirect_ETR

 

Have a nice day!!

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