HP Universal USB-C Multiport Hub Not Compatible with Windows 11

[apereezy]

Hi there, 

When will a driver update be available for HP Universal USB-C Multiport Hub compatibility with Windows 11?

Thanks!

[Pallipurath · Accepted solution]

Hi @apereezy 

Welcome to the HP Support Community.

Thank you for posting your query.

The HP Universal USB-C Multiport Hub is a plug-and-play device that relies on built-in Windows 11 drivers. You do not need a separate standalone driver file. If you experience connection or port issues, get official firmware updates and management tools directly from the HP Software and Driver Downloads page.

https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa8-1329enw 

Take care and have an amazing day!

[apereezy]

Hello! Thank you so much for the information! I appreciate you! 

[Kuroi_Kenshi]

Hi,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

[apereezy]

Hi there! 

The hub isn’t working with my Windows 11 laptop.  I plugged in another laptop and it works fine with that. Is there a link to the drivers page? The one linked goes to a PDF fact sheet. 

Thanks! 

AP

[Pallipurath]

Hi @apereezy 

Thank you for responding.

I understand that the hub is working correctly when connected to another laptop, but it is not being recognized or functioning properly with your Windows 11 laptop. I also understand that the previously provided link directs you to a PDF fact sheet rather than the driver download page.

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153477.zip This is the link for latest version.

I hope this works.

Have a good day.

[Pallipurath]

Hi @apereezy 

Thank you for responding.

Since the hub works fine on your other laptop, it's worth checking a few things on the Windows 11 machine specifically before assuming it's purely a driver issue:

• Try a different USB-C port on that laptop, if it has more than one
• Check Device Manager for any yellow warning icons under "Universal Serial Bus controllers" or "Other devices"
• Update chipset/USB-C controller drivers via Windows Update (Settings → Windows Update → Advanced options → Optional updates) — this has fixed it for some people even without a new HP-specific driver https://support.hp.com/in-en/drivers 

Hope this helps, Please revert if the issue persists.

Have a good day.