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DavePeaslee Student
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HP Update "Access is denied" pop-up

HP 15 TouchSmart Notebook PC
Microsoft Windows 10 (64-bit)

I got a pop up while I was away from my desk, tiny block with the box title "HP Update", the text says "Access is Denied" the task manager properties says UP UPdate Client, but there is no information on the update client on HP.com, or this error.

Any recomendations?

image.pngHP Update, Access is denied.

HP Support Agent
HP Support Agent
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HP Update "Access is denied" pop-up



Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I understand that you are getting a pop up HP Update "Access is denied" and this issue just started.


I'll try my best to help.


I suggest you uninstall and reinstall the HP Support Assistance from your computer.


To uninstall HP Support Assistant, 

  1. In Windows, search for and open change or remove a program.

  2. On the Programs and Features window, select HP Support Assistant, then click the Uninstall button.

  3. Figure : Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

       NOTE: If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.

  4. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen for an uninstall with Yes selected
  5. Restart the computer to complete the process.

Then download the HP Support Assistant from this Link: https://hp.care/2Ew95x3

  1. Open the HPSA and Click My devices to see My PC. In this box, there are two options, Updates and Messages, both of which could require attention. You know attention is required if you see an exclamation mark.

    Figure : My PC

    My PC with Updates and Messages highlighted
  2. Click Updates if it has an exclamation mark next to it. If there is no exclamation mark next to Updates, skip to step 6.

  3. From the Updates available section, check the boxes for all the updates, then click Download and install.

Let me know how it goes and if you need further assistance


Thank you :)

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 


I Am An HP Employee

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