HP Victus 15 Camera Not Working

[Berk_dlmec]

serial number:Edited, My laptop's camera suddenly stopped working. It doesn't detect its own camera and acts as if it doesn't exist.

I tried all the HP support steps. HP support assistant and drivers didn't work either. I can't solve my problem. Error code: 0xA00F4244 No Cameras are attached

[Hawks_Eye]

Hi @Berk_dlmec 

Welcome to the HP Support Community! We're here to help you get back up and running.

The error code 0xA00F4244 (“No Cameras Are Attached”) on your HP Victus 15 typically means Windows cannot detect the camera hardware at all. 

Since you've already tried reinstalling drivers and using HP support tools, the issue likely stems from a disabled device, missing firmware, or a hardware-level block.

Step-by-Step: Restore Camera Functionality on HP Victus 15 (Windows 11)

1. Show Hidden Devices in Device Manager

• Press Windows + X > select Device Manager
• Click View > Show hidden devices
• Expand Imaging Devices or Cameras
• If your camera appears greyed out:
  • Right-click > Uninstall device
  • Restart your laptop

This forces Windows to reload the camera hardware profile.

 

2. Enable Camera in Privacy Settings

• Go to Settings > Privacy & Security > Camera
• Ensure Camera access is turned On
• Scroll down and confirm access is enabled for apps like Camera, Teams, or Zoom

If access is blocked, Windows won’t detect or use the camera—even if the driver is installed.

 

3. Check BIOS for Camera Toggle

• Restart your laptop and press Esc repeatedly to open the Startup Menu
• Press F10 to enter BIOS Setup
• Navigate to System Configuration > Built-in Device Options
• Look for Integrated Camera and ensure it’s Enabled
• Save changes and exit

Some HP laptops allow disabling the camera at the firmware level, which hides it from Windows.

 

4. Install Latest Camera Driver

Visit: HP Victus 15 Drivers and Software

Select Windows 11 and download:

• Realtek or Sonix Camera Driver
• Intel Chipset Driver (optional but helpful)

These drivers restore camera detection and ensure compatibility with Windows 11 24H2.

 

5. Run Windows Camera Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters
• Run the Camera troubleshooter

This checks for missing services or blocked access and attempts automatic repair.

 

6. Test with Camera App

• Press Windows + S, type Camera, and open the app
• If it still shows the error, try a third-party app like Zoom or Skype to confirm

This helps isolate whether the issue is system-wide or app-specific.

Let me know how the system responds after checking BIOS and reinstalling the driver. If needed, I can guide you through checking Windows logs or preparing a clean boot to isolate conflicts. 

You're doing everything right—this sequence should help bring your camera back to life.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Berk_dlmec]

Hi @Hawks_Eye,

Thank you very much for your detailed reply and the warm welcome.

I went through all of the steps you suggested one by one, but unfortunately the issue is still not resolved. Here is what I have done and what I’m seeing now:

In Device Manager, I enabled Show hidden devices and checked under Cameras / Imaging devices, but the built-in laptop camera does not appear there at all

I went to Settings > Privacy & Security > Camera and confirmed that camera access and app access are both enabled

I entered the BIOS (F10) and checked menus like System Configuration > Built-in Device Options, but there is no camera-related option/setting visible in the BIOS

I downloaded and installed the latest camera driver and chipset driver from the HP Victus 15 support page

I ran the Windows Camera troubleshooter

I tested with the Windows Camera app as well as apps like Zoom and Teams

n after all of this, I still get the same error: 0xA00F4244 – “No cameras are attached”, and the built-in camera does not work in any application. The internal camera is missing both from Device Manager and from any camera option in the BIOS.

Also, we tried very similar steps together in a previous thread last year, and the problem could not be solved at that time either. So this seems to be a persistent, ongoing issue with this device.

Could you please advise on what advanced steps we can try next?

[Hawks_Eye]

You are Welcome @Berk_dlmec 

Thanks for laying out everything so clearly—I’m really sorry the camera on your HP Victus 15 still isn’t responding after all those steps. You’ve already done an excellent job covering the full range of software and firmware checks. Since the camera is missing from both Device Manager and BIOS, and the error persists across all apps, this points to a deeper hardware-level issue or a firmware block.

Let’s walk through a few advanced steps that may help uncover or restore the camera’s functionality.

Step 1: Confirm UEFI Firmware Update Availability

Some HP Victus models require a UEFI firmware update to restore camera detection.

1. Visit the HP Victus 15 Drivers and Software page
2. Select your exact model and Windows version.
3. Download and install:
   • HP UEFI Firmware Update
   • BIOS Update Utility
4. Restart the laptop and recheck Device Manager and BIOS for camera detection.

Firmware updates can restore missing hardware profiles that Windows can’t detect otherwise.

 

Step 2: Run HP UEFI Hardware Diagnostics

This checks if the camera is physically present and responsive at the firmware level.

1. Power off the laptop.
2. Power it on and press ESC repeatedly, then F2 for System Diagnostics.
3. Choose Component Tests > Webcam.
4. If the webcam test is missing or fails, the camera may be disconnected internally or disabled at the board level.

 

Step 3: Check Windows Event Logs for Camera Detection Errors

1. Press Windows + X > Event Viewer.
2. Expand Windows Logs > System.
3. Look for entries around boot time that mention camera, imaging device, or ACPI errors.
4. These logs can reveal if Windows attempted to load the camera and failed due to hardware or firmware issues.

 

Step 4: Perform a Clean Boot to Rule Out Conflicts

1. Press Windows + R, type msconfig, and press Enter.
2. Under Services, check Hide all Microsoft services, then click Disable all.
3. Go to Startup tab > Open Task Manager > disable all startup items.
4. Restart the laptop and check Device Manager again.

This isolates third-party software that might be blocking camera detection.

Let me know what you find in the diagnostics and event logs. If the camera hardware isn’t detected even at the firmware level, it may be disconnected or disabled internally. I’ll guide you further based on what you uncover. 

You’ve done everything right so far—and I’m here to help you get that camera back to life.

Regards,

Hawks_Eye

[Berk_dlmec]

Hi @Hawks_Eye,

Thanks again for the detailed steps. I checked everything you suggested, and here are the results:

There are no hardware-related errors in the Event Viewer. The only entries I can find are related to the Camera app updating its  settings.dat file, but nothing indicating ACPI issues, device migration errors, or driver failures.

In HP UEFI Hardware Diagnostics, the Webcam test does NOT appear at all. The webcam is missing from the list of components in the diagnostics menu.

The camera still does not show up in Device Manager or in BIOS.

Since the webcam test is completely missing in UEFI Diagnostics and the device is not detected at any firmware or OS level, it seems like the system is not recognizing the camera hardware at all.

What would you recommend as the next step? Could this indicate a hardware-level failure or a disconnected camera module?

Thanks again for your support.

Best regards,
Berk

[Hawks_Eye]

@Berk_dlmec 

Thanks for laying everything out so clearly, and I truly appreciate the care you’ve taken to test every layer of this issue. Based on your results, the camera is not being detected at any level—BIOS, Device Manager, UEFI diagnostics, or Windows logs—which strongly suggests a hardware-level fault or disconnection.

Here’s how to move forward with confidence:

1. Inspect the Camera Module Connection

If you're comfortable opening the device:

• Power off and unplug the laptop.
• Remove the bottom cover carefully.
• Locate the camera ribbon cable—it typically runs from the top bezel (near the webcam) down to the motherboard near the hinge.
• Gently reseat the connector at the motherboard end. Ensure it’s fully inserted and latched.
• Inspect the cable for any signs of damage, pinching, or corrosion.

If the cable is loose or the connector isn’t fully seated, the camera will be invisible to the system.

 

2. Check for Physical Damage or Module Failure

If reseating doesn’t help:

• Shine a flashlight into the webcam area and inspect for cracks, impact marks, or signs of moisture.
• If the module appears intact but still isn’t detected, it may have failed electrically.
• A technician can test the module directly using a breakout board or alternate system.

 

3. Optional: Replace the Camera Module

If the module is confirmed faulty:

• The camera can be replaced independently of the screen.
• Search for HP Victus 15 camera module using your full model number (e.g., 15-fa0xxx).
• Ensure compatibility with your display type (e.g., FHD non-touch vs. touch).

Installation typically involves:

• Disconnecting the old module.
• Placing the new one in the same bracket.
• Routing and securing the ribbon cable.

Let me know if you’d like help identifying the camera cable location or preparing for a safe inspection. You’ve done everything right—and I’ll stay with you through the next step.

Regards,

Hawks_Eye