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‎01-09-2023 11:18 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K3AV)

Hello. I bought new HP Victus 15 fa0001nq and have a problem with DPC Latency, It is impossible to wirk with Audio. Installed Windows 11 22H2 with latest updatest and drivers, and have a more of drop outs with audio. Latency mon show a probleb with wdf0100.sys and ACPI.sys. Help me please to find a decision with my problem. 

1 person had the same question
2 REPLIES 2

‎01-16-2023 08:50 AM

HP Recommended

Hi @Michael_0011,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing audio issues with your HP Victus 15 fa0001nq.

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎01-29-2023 05:14 PM

HP Recommended

I have a Victus purchased last year, with the exact same issue. The issue is not "just update things," I know that's something you have to suggest initially but there's so many threads here and elsewhere with Victus and other HP gaming laptop owners having major latency issues. Actual solutions are needed. I bought mine as a professional mobile DJ - i figured a nice new gaming laptop would be ideal for the job. Now I have to make sure I never switch out of my DJ software when I'm playing, or the latency causes massive audio slowdown/crunch. There's something across the board in HP gaming laptops causing this issue and HP needs to take it seriously. Thanks

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