• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8V2AV)
Microsoft Windows 11

My HP Victus 16 (Almost a month old) drains too fast. I am just using this for light/ minimal tasks (browsing, ms word, spotify, etc) and my battery only lasts for about an hour and a half! I dont know what to do, it was advertised that this could last for about 4-8hrs for minimal use. Any tips? Should I return this at the store?  I am slowly regretting that I bought this. Hope you can help me with this. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @nyccxx,

 

Welcome to the HP Support Community

 

I understand you are facing a battery issue with your Victus By HP 16.1 Inch Gaming Laptop PC 16-D0000 (2V8V2AV). Not to worry I will help you to get a resolution to resolve the issue.

 

I suggest you perform the troubleshooting steps from this document HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

Also, try updating the computer:

 

Step 1 Windows Updates:

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2  Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the pending updates

 

This document has the most relevant troubleshooting if your battery appears to be not charging: Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed then it could be a hardware issue: HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @nyccxx,

 

Welcome to the HP Support Community

 

I understand you are facing a battery issue with your Victus By HP 16.1 Inch Gaming Laptop PC 16-D0000 (2V8V2AV). Not to worry I will help you to get a resolution to resolve the issue.

 

I suggest you perform the troubleshooting steps from this document HP Notebook PCs - Testing and Calibrating the Battery (Windows)

 

Also, try updating the computer:

 

Step 1 Windows Updates:

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2  Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the pending updates

 

This document has the most relevant troubleshooting if your battery appears to be not charging: Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed then it could be a hardware issue: HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.