HP Won't recognize my serial number

[bpadilla]

So, I have an HP Elitebook 8470p. I did not buy it myself, that would be a bussiness my uncle used to work at some years ago.

I've installed Ubuntu Server for personal use, but the BIOS doesn't recognize the OS. I highly suspect it is because Legacy Support is disabled. Legacy Support is enabled through the BIOS and it is locked behind a password, which neither me or my uncle are aware of. 

I've been trying to contact HP support directly but the website insist that I provide my SN, problem is, my SN isn't recognized by their systems.

Should a representative read this, I'd be keen to get some help to get the database to recongnize my system's SN.

Thanks, Bruno Padilla

[Vjx]

Hello bpadilla ,

Thank you for sharing details on your query

 - So, I have an HP Elitebook 8470p. I did not buy it myself, that would be a business my uncle used to work at some years ago.

 - I've installed Ubuntu Server for personal use, but the BIOS doesn't recognize the OS. I highly suspect it is because Legacy Support is disabled. Legacy Support is enabled through the BIOS and it is locked behind a password, which neither me or my uncle are aware of. 

 - I've been trying to contact HP support directly but the website insist that I provide my SN, problem is, my SN isn't recognized by their systems.

- Should a representative read this, I'd be keen to get some help to get the database to recognize my system's SN.

Thanks, Bruno Padilla

*****

Thank you for reaching out. Regarding the Camera not found with error (0xA00F4244<NoCamerasAreAttached> or Black Screen) issue you’re experiencing with your HP ZBook Firefly 15 inch G8 Mobile Workstation PC

Kindly review the instructions as below :

- You may have to rollback to the original OS that was shipped with the device originally 

- To find out list of tested OS environments with device below is the link to page 

- HP EliteBook 8470p Notebook PC

https://support.hp.com/in-en/drivers/hp-elitebook-8470p-notebook-pc/5212907

- Ways to Find Serial number on HP devices 

- physically checking the device's product label

- HP System Information 

-wmic bios get serialnumber in Command Prompt

- label is often on the bottom or back of the device for laptops and desktops

- We do not recommend any form of fabrication to the device whether it is OS or hardware unless or otherwise advised 

**please note that attempting to upgrade or replace any hardware components on your own may not be covered under the standard warranty. It’s important to ensure the device is handled carefully to avoid potential damage

This will help us narrow down the cause and suggest the best fix.