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‎10-22-2024 10:26 AM - edited ‎10-22-2024 10:30 AM

HP Recommended

Since a few days, my notebook can't recognize my Nokia xr21 connected via usb.


If I choose the option: “File transfer” from the Nokia nothing happens.
If I use another laptop everything is ok; I see the folder with the DCIM content and I can access it without problems with the option “File transfer”.

 

I've tried changing the USB C cable, using another USB port on the PC and even did a restore to a date before the last windows update but nothing.


In “Device Manager” while the device related to my other Samsung smartphone is present and working, the Nokia device is not present and is only visible if I set the option: “Display hidden devices.”
When I go to Properties of Nokia XR21 I read that the device is not connected; error code 45.


I have uninstalled the driver but it fails to reinstall anything after I unplug and reconnect the USB C cable.


How can I solve the problem?

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