HP Zip Utility

[johnsondarr]

Pop up HP ZipUtility or something like it keep popping up on both my wife and my HP SPECTRE 360 laptops. Says the app has failed and asks for re-try or close or something like it. Takes 4 or 5 cancellations or close attempts before it goes away. 

Has to be systemic since it happens on both identical HP Spectre 360's. No harm but it is extremely annoying to have it pop up randomly and usually not too long after turn on or awakening.

Any help you can give would be appreciated.

Darryl

[Dvortex]

Hello, @johnsondarr – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I understand that you are getting a pop-up whenever you start your HP Spectre. I would suggest the following steps to resolve the issue:

Solution 1: Disable the Startup Programs:

• Open up Task Manager by right-clicking on the Taskbar, or using the CTRL + SHIFT + ESC shortcut key.
• Click “More Details” - Switch to the Startup tab and then use the Disable button.

Solution 2: Remove the utility program:

• Go to Control Panel – Programs and features.
• Locate and select the program which pops up and uninstall the same (Zip Utility is not a known necessary windows component)

If the issue persists, please reply with a screenshot of the error so that we can help you better.


Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[johnsondarr]

Thanks for the reply and suggestions. However, suggested solution 2 doesn't work sinceenow program I can find that is called by the same name as the HP Zip Utility. Therefore it can't be removed.

I'll try solution 1 you suggested and see if I can stop that utility from loading.

Thanks,

Darryl

[johnsondarr]

Tried to locate the task or app to disable as you indicated in solution 1. However, there is no task listed that matches the error message or HP Zip Utility". Next time it pops up I'll do more recording of the facts and report more details.

Thanks for your help so far.

Darryl

[Dvortex]

Hello @johnsondarr

Thanks for the update!

Sure, please try that step and check. I'll watch for your reply!

Thank you again and may you also have a great day and even better tomorrow!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[johnsondarr]

Well the internet had a lot to say about the HP Unzip Uitlity. Basically, itis installed along with the HP Solution Center which almost 0% of owners uninstall!!

So the error message is from MSOFT Win10 that is trying to kill an unresponive or nonworking application. I have a new HP 510 desktop running Win 10 and have the Solution Center intalled as well and have NEVER had a problem. But both of my new HP Spectre X360 laptops (one for me and one for the wife) have the same HP Unzip Utility failure and resultant MSOFT error messages. I'm pretty certain that HP has an issue with it's installation of WIN 10 on these touchscreen laptops. Something is not compatible.

I will locate the Unzip.exe program (the on-line help programs help with that) and delete the file. If I can't do that for some reason then the whole Solution Center app will have to go (be removed) like the other 30% of owners do according to several help centers online.

HP NEEDS TO STEP UP and acknowledge the problem first of all and then come up with a solution.

Thanks,

Darryl

[Jeet_singh · Accepted solution]

Hi @johnsondarr,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,