HP accellerometer is not supporting the latest update of windows 10

[Bob_SF]

I have a Pavillion 15 and am getting the same message, tried the above but that didn't work, still comes up with same message.

[Riddle_Decipher · Accepted solution]

@Bob_SF

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you have an error with the HP Accelerometer,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you install the latest update on the HP website related to 3D drive guard/Accelerometer?

While you respond to that, Here are the list of softpaqs that help, depending on your product, 
The latest version of the 3D drive guard software: 

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped. 

  
HP ENVY, Pavilion and OMEN Consumer Notebook PCs - 

• ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.exe  
   

HP Pavilion 23-q100, 23-q200 and 27-n100 All-in-One Desktop PCs - 

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe  

HP Consumer Notebook PCs - HP 3D DriveGuard Error Message After Update to Windows 10 Creators Update 

• ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82228.exe  

If the issue persists, 

Follow the below steps to fix this issue.

• When you've installed 7-Zip, open your Downloads folder, right click on the sp81142package, select 7-Zip, select extract files and then click Ok.
• Cut this newly extracted folder and paste it on your Desktop so it's easy to find.
• When done, hold down the Windows key and press R
• Into the Run window, type devmgmt.msc and hit enter.
• In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.
• In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.
• In the next window, click the 'Have Disk' button and then browse to the extracted sp81142 folder you pasted on your Desktop.
• Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.
• Click on 'Ok' and then click 'Next' and wait for the driver to install.
• When done, click 'Close' and then click 'Yes' to restart the notebook.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[Bob_SF]

Thanks Riddle_Decipher, I found that if I uninstalled 3D DriveGuard from the Notebook, performed a restart then downloaded the HP 3D DriveGuard 6.0.34.1 software from HP support website, installed this and then followed your link for file version sp76484.exe, downloaded and installed this, it solved the problem. There is no icon on the taskbar but from device manager I can confirm that it is running.

Thanks Again

[Riddle_Decipher]

@Bob_SF

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

[Lostkiwi99]

HI there 

I have found this seems to have worked so far.

https://support.hp.com/us-en/document/c05841987

Thanks for you help

Regards

LK99