HP aceleron laptop block my pin the computer was working hp system I uploaded that and when restarte

[PourPeter]

Ok, I bought this aceleron HP laptop, using Microsoft and Google engine's. The moment I uploaded some from HP, when I restarted it, it comes with an error, your pin does not work on this application reset your pin, what it does is, it comes back with the same with our filling clicking nothing. Is blue

[Irfan_06]

Hi @PourPeter,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit. (Please share the image to isolate the issue)

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Irfan_06]

Hi @PourPeter,

I am sorry for the inconvenience and the trouble you had to go through.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support