HP care pack refund - HP refusing to pay

[KGOFF]

I have had many delayed email conversations from HP claiming that my care pack would be refunded as promised.  I have confirmation numbers, names of contacts, apologies, promises of payment being sent or having someone reach out to me.  I have been fighting this for 6 months.  I have had HP deny that my paper work was correct only to have them admit later that it was correct and apologize.  I have apologies about that HP is shorthanded.  It would be easier to just reimburse us than to try and drag us out until we give up.

I'm not giving up.  I will pursue until I'm paid.  I have the list of contacts from the HP mexico location that emails me if helpful.  I have case numbers, etc.

Actualy responses from HP:

1) 

I sincerely apologize for the delay and lack of updates. We have recently had high claim volumes as well some personnel changes supporting this program, so thank you for bringing your claim to my attention.

2) 

We confirm that the information provided is correct and that we are processing your request.

In the next days you will receive an email confirming that your check has been sent, along with the relevant details.

Thank you for your patience as we process your refund. If you have any questions, please do not hesitate to contact us.

Thank you very much,

3) 

I sincerely apologize for the delay and lack of updates. We have recently had high claim volumes as well some personnel changes supporting this program, so thank you for bringing your claim to my attention. At this point, I will make sure your claim is prioritized to be processed you will receive a confirmation from us when we issued your check. Could you please help me to send the following information as I cannot see the attached information in the previous mails., to avoid errors in sending your check and process your check ASAP.

• Rebate Form, PDF Document.
• Proof of Purchase, PDF Document.

Thank you very much,

4) 

Thank you for contacting the HP IBS Focus Team.  We acknowledge receipt of your inquiry.

We will review your information shortly and contact you immediately if information is missing.  Once your Risk Free Rebate form and Proof of Purchase has been completely submitted in accordance with the Risk Free Program requirements, please allow  6-8 weeks to receive your rebate.

5) HP Shopping Manager has been assigned case SUPPRESSED and will contact the customer within 1-2 business
days. Regards, HP Inc

6) HP apologizes for the delay. Case Manager has been notified to contact the customer as soon as possible.
Reference case SUPPRESSED.
Regards, HP Inc.

7) HP has relayed customer information and notes to our HP Risk Free Care Pack team for follow up with customer.
Reference Case SUPPRESSED.
Regards, HP Inc.

😎 HP has escalated customer information to the managers of HP Risk Free Care Pack team for follow up with
customer.
Reference Case SUPPRESSED.
Regards, HP Inc.

9) A new HP Risk Free Care Pack Case Manager has been assigned to customer's Case #SUPPRESSED as of 01/17/25,
and instructed to contact the customer asap.

[Hawks_Eye]

Hi @KGOFF,

Welcome to the HP Support Community! 

Thanks for posting your query! My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

Let me get this case escalated  to the concerned team for further assistance.

I need your personal and product details which needs to be sent in private message.

I've sent you a private message requesting for the details.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're all ears! 

Regards, 

Vince_0406