cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
MFledg00
New member
1 0 0 0
Message 1 of 4
984
Flag Post

HP: cloud recovery tool failed

HP Recommended
14-an025au
Microsoft Windows 10 (64-bit)

This issue appears when I try to make a recovery tool on a USB. the USB is a 1T USB type 3.

It appears after all the downloading of the recovery and then persist to show this message

"The recovery media creation attempt has failed"

it provides a Serial number and error code:

Serial number: Y8J99PA#ABG

Error code:0xC00405

it does download and when I proceed to check the USB in file explorer it shows files

but this error disallows me to fix the laptop and create the recovery tool.

I desperately need this to be fixed ASAP, I need this laptop for UNI.

Than you!

3 REPLIES 3
Prométhée
Level 16
9,514 9,373 966 3,368
Message 2 of 4
Flag Post
HP Recommended

hi

the USB is a 1T USB type 3.

 

https://support.hp.com/us-en/document/c06162205

 

 

  • Make sure you have a blank USB drive with a minimum of 32 GB.
  • Make sure your computer has a minimum of 20 GB free disk space on the Windows partition.

try a smaller usb stick of recommended size

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,247 64,811 22,023 33,938
Message 3 of 4
Flag Post
HP Recommended

Hi, @MFledg00 

 

If you can't get the cloud recovery tool to work, your other option would be to use the W10 media creation tool to create bootable installation media from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 14-an025au Software and Driver Downloads | HP® Customer Support

 

Since your notebook only has a 64 GB eMMC drive, I recommend when you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

 

Click Next, and W10 will install.

 

That way you will have the maximum amount of usable space on such a small drive.

Was this reply helpful? Yes No
Prométhée
Level 16
9,514 9,373 966 3,368
Message 4 of 4
Flag Post
HP Recommended

Thank you @Paul_Tikkanen 
I was waiting for the answer from @MFledg00  , before proposing this solution if indeed it cannot work

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation