01-27-2020 12:52 PM
Unfortunately, this confirms that your computer is not supported by HP Cloud Recovery Tool.
I therefore recommend that you Contact HP to obtain the HP System Recovery Kit.
The free solution allows you to create an ISO image and install a version of Windows 10 (non-HP) with the Microsoft MediaCreationTool.
If you are using the free solution, please use the HP link below to install the drivers and software for your computer.
Software and drivers for HP Notebook - 14-cf1502sa
In case of need, please do not hesitate to solicit us.
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