HP desktop utility missing driver for installation

[chiefnet]

HP desktop utility update in Microsoft store cannot be installed as it is missing a driver Please help as the link to the missing driver takes you to unrelated topics. Please post a solution. Better still, please include in the updates.

The link given is : 'HP_Development_Company,_L.P.-HPDSUExtension.inf','HP_Development_Company,_L.P.-HPDSUSoftwareComponent.inf'.

This link takes you to unrelated topics.

Thanks.

[Pallipurath · Accepted solution]

Hi @chiefnet,

Welcome to the HP Support Community.

Thank you for posting your query.

If you're encountering an issue with missing drivers when trying to install or update HP Desktop Utility via the Microsoft Store, here’s a comprehensive approach to resolve the problem:

Steps to Resolve the Missing Driver Issue

Check HP Support Website:

• Visit the HP Support website.
• Enter your product's model number to access the drivers and software specific to your device.
• Look for any drivers or utility software relevant to your desktop and download/install them.

Use HP Support Assistant:

• If you haven’t already, install the HP Support Assistant on your desktop.
• This tool can automatically identify and install missing updates or drivers specific to your HP products.

Reinstall HP Desktop Utility:

• Uninstall the current version of the app from your desktop.
• Restart your system to ensure any lingering issues are cleared.
• Re-download the app from the Microsoft Store and attempt to install it again.

Manual Driver Installation:

• If a specific driver is mentioned as missing, search for it directly on the HP Support website.
• Ensure that you are downloading drivers that are compatible with your version of Windows.

Take care and have an amazing day!