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David-91
Level 3
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Solved!

HP driver file issue.

HP Recommended
Hp 15-du1014tu
Microsoft Windows 10 (64-bit)

hp driver files are very difficult to identify and install. 

 

1. Hp drivers file are missing for Intel , intel IRST and touchpad. ( I download the drivers from hp support website and install for the laptop, but windows update install some additional drive files for Intel , IRST and touchpad again ).

 

2. When I install the drivers for the laptop ,it's very difficult to find whether the process is completed or not . there is no proper guide also.

 

3. Why hp driver files are install just in C drive (SWsetup) not in C:\program files.

 

4. After driver installation the drive file not shown in control panel > program and features list.

 

5. for windows 1909 bios download version is A20, but windows 2004 bios download version is A13. why hp downgrade the bios version? 

 

Note : please then and there check the full driver file for Windows 10.  

 

This is my first time using Hp laptop earlier I used Dell laptop. but Dell laptop driver files aee very easy to understand and very easy to install. 

I'm really get disappointed with hp driver for hp 15 du1014tu.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
23,607 23,565 1,069 1,104
Message 4 of 4
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@David-91

Thank you for posting back.

 

The HP support assistant version 8.7 is the latest. 

Click here: https://support.hp.com/in-en/document/c03601631 to Troubleshoot HP Support Assistant (Windows 10, 8, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@David-91

 

Welcome to HP Community!

 

I understand that you have  HP driver file issue.

 

The easiest way to download and install all relevant drivers for HP computers is by using the HP support assistant.

 

Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

David-91
Author
Level 3
48 28 2 3
Message 3 of 4
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Thank you for your reply.

 

Can I know what is the latest version number of HP support assistant?.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,607 23,565 1,069 1,104
Message 4 of 4
Flag Post
HP Recommended

@David-91

Thank you for posting back.

 

The HP support assistant version 8.7 is the latest. 

Click here: https://support.hp.com/in-en/document/c03601631 to Troubleshoot HP Support Assistant (Windows 10, 8, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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