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‎02-15-2020 12:32 PM

HP Recommended
Product: Example: HP envy 360
Operating System: Microsoft Windows 10 (64-bit)

facial recognition not working

1 REPLY 1

‎02-18-2020 12:12 PM

HP Recommended

@sheltonkv1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 
I recommend you to uninstall the webcam driver from device manager and reinstall it.

  1. Open Start.
  2. Search for Device Manager, and click the top result to open the app.
  3. Expand the Imaging devices, Cameras, or Sound, video and game controllers branch.
  4. Right-click the webcam and select the Uninstall driver option.
  5. Click the Uninstall button.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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