HP (envy) command center does not work

[gnusmag45]

Hi, I'm having the same issue as the OP, i tried to change the BIOS setting back to Balance, but it didn't change the behaviour of the Command Center. Any solution?

[The_Fossette]

@gnusmag45,

Welcome to the HP Support Community! 

• What is the exact model for your computer?
• What is the operating system you are using?

• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[gnusmag45]

Hi,

My laptop is Envy 13 ad1xx,

I updated to the latest bios F.27

I did change the relevant bios setting from Performance to Balance like someone suggested in another thread. I also tried to remove and reinstall the app multiple times.

Im running windows 10 Build 17763.

[The_Fossette]

@gnusmag45,

I recommend you download and install HP support assistant and install all the updates and check if it helps.

Here is how it is done.

Download link:https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[gnusmag45]

I did what you suggested, downloaded HP assistant, installed any updates that were missing, but the issue persists.

Command Center does not diaplay any system information, and any option i choose is not saved, in short, it doesn't work.

[Photoray002]

@gnusmag45 

You say your model number is Envy 13 ad1xx ?

IF so, HP says the HP Command Center does not support that series.

https://support.hp.com/us-en/document/c06063108

If this is true, it would explain why the info isnt showing.

[gnusmag45]

You are right, it is not in the list, that's very bad how could they omit such an important feature? I mean, the older model has it, but the newer model don't? 

[Photoray002]

Ya I dont know why HP  does what it does. They just do.

IT does seem odd. I agree