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- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP hotkey support missing

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10-25-2021 01:07 PM
Hi,
I have a problem with some of the hotkeys on my keyboard. Whenever I want to use the ones for mute or to make the screen more or less bright - it doesn't work (the other ones seem to work fine). Instead, this window pops up (German), telling me to download HP Software Framework via the following link... Plus it pops up again about five more times when I close it.
I entered the link, downloaded the .exe and tried to find an app that was capable of opening it. Didn't work, though.
I just bougth the notebook from a professional second hand tech shop.
Any ideas how to fix this?
Many thanks
Jan
Solved! Go to Solution.
Accepted Solutions
10-25-2021 01:16 PM
Hi:
See if you can download that HP software from this link...
https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe
10-25-2021 01:16 PM
Hi:
See if you can download that HP software from this link...
https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe