08-14-2019 12:49 PM - edited 08-14-2019 12:50 PM
my laptop HDD drive failed.It was replaced under warranty.I bought 240GB of SSD for OS.After replacement you know that,everything is clean.I purchased this model,as it has best features as per my needs.The prebuilt apps of HP like,HP coolsense, powermedia palyer,HP assistant,etc were gone.I dont know if this OS is genuine,if recovered from cloud recovery or drive.He also installed a non-genuine MS office 2013. Actually i have a Genuine 2016 home & student version.i downloaded from it from office setup my product key.My laptop is nothing now.with no extra features,apps..How do i recover all this inbuilt apps and features...Please tell me the process
08-14-2019 01:58 PM
It came with the following pre-installed software (as shown on the link)
HP 3D DriveGuard I don't think you need now with SSD installed,
HP Audio Switch
HP Documentation It is up to you, do you need this ?
HP ePrint you can download and install anytime IF you also have an HP printer,
HP Recovery Manager;
HP Support Assistant (HPSA)
HP Sure Connect
Please download from the following link, install to your machine and run it, it will install required software/drivers for you.
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