HP laptop bluetooth not detecting HP STYLUS

[JuhiSneh2119]

HP pavilion 360 laptop bluetooth is not detecting HP MPP2.0 tilt pen. earlier it was working fine, but suddenly I'm facing this issue. 

[Max3Aj]

@JuhiSneh2119, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP Pavilion x360 14-dy0000 is no longer detecting your HP MPP 2.0 Tilt Pen via Bluetooth, and it was working fine earlier, the issue could be due to a Bluetooth stack error, Windows or driver update, or pen pairing reset. Here’s how to troubleshoot and fix the issue:

Check Pen Power and Battery

• Make sure the pen battery is charged.
• Press and hold the top button for 5-7 seconds – the LED should blink (pairing mode). If it doesn’t, the battery may be dead or the pen needs a reset.

Forget and Re-Pair the Pen

• Go to Settings > Bluetooth & devices.
• If your pen shows up, click it and choose Remove device.
• Now restart your PC.
• Press and hold the top button on the pen for 5–7 seconds until the LED starts flashing (Bluetooth pairing mode).
• Try pairing it again under Bluetooth & devices > Add device > Bluetooth.

Update Bluetooth Driver

• Open Device Manager > Bluetooth.
• Right-click on the Bluetooth adapter (e.g., Intel Wireless Bluetooth) and select Update driver > Search automatically.
• If the pen still doesn’t show, go to the HP Support website for your model and reinstall the latest Bluetooth driver manually.

Update the Pen Firmware (if supported)

• Download the HP Pen Control App from the Microsoft Store.
• If supported, the app will show firmware update options.
• Reconnect after the update.

Reset Bluetooth Stack

Open Command Prompt as administrator and run the following commands:

net stop bthserv
net start bthserv

 

Then, restart your laptop.

Perform a System Restore (Optional)

• If the pen was working recently, perform a System Restore to a point when it was working:
• Go to Control Panel > Recovery > Open System Restore.
• Select a restore point and follow the instructions. 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support