HP laptop keyboard stopped working (Windows 10)

[kdorvilier]

My laptop's keyboard suddenly stopped working while operating in Windows 10.  I closed my laptop this evening (putting it to sleep).  Roughly 40 minutes later, when I opened the laptop to resume use, the keyboard was not responsive.  I was able to use the on-screen keyboard to log-on.  However, the laptop's keyboard still does not work. 

I have uninstalled and re-installed the driver.  I did the hardware test.  I even tried to updated the BIOS, which was not an option for this laptop, although I'm not sure why this is. 

This is not the first time that this has happened; however, it is the firstt ime that a simple restart or extended wait has not worked.  Please advise on how I can get my keyboard fixed.   

Thank you in advance.

[asmita6658]

@kdorvilier

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the keyboard is not working.

Appreciate you trying the steps. Don't worry, I'm here to help. To better assist you - Did you test the keyboard from the F2? What was the result? 

While you respond to that, let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 Re-install the Keyboard driver -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, test the hardware. 

Step 3 Test the Keyboard -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

If the Keyboard test passed, try these step - 

Step 4 System Restore -

1) Save any open files and close all open programs.
2) In Windows, search for restore, and then open Create a restore point from the results list.
3) On the System Protection tab, click System Restore.
4) Click Next.
5) Click the Restore Point that you want to use, then click Next.
6) Click Finish to restore your computer to a previous point.
7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems.

😎 Click Yes in the warning that appears.
9) System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[kdorvilier]

Hi @Asmita6658, 

Thank you for these helpful tips!  I used the F2 hardware test and did not get any response. 

I was able to get the keyboard to start working using the following steps: 

1. Turned the computer off;  
2. Unplugged the AC pwoer cord; 
3. Held the power button for 10 seconds; 
4. Upon start up, I pressed the ESC key repeatedly; after this, the keyboard was responsive. 

Thanks again, 

Kendeil 

[asmita6658]

@kdorvilier

That's great. Happy to hear that.

If you need further assistance feel free to reach out to us. 

Have a great day!

To help the community find this post, click here to access our public post and Select - "Accept as solution".