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‎02-06-2022 05:58 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my laptop from windows 8 to Windows 10 a while ago and cannot use my camera since then. I have tried a few suggested solutions from the Forum to no avail. My Desktop model is 15-ac1017na. Any suggestions?

jeqe2000

Category:
1 REPLY 1

‎02-11-2022 06:55 AM

HP Recommended

@jeqe2000

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing webcam issues with the HP Laptop.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date.
  • Try doing Reset PC using windows and check if it works. 
  • Check If your HP Notebook has a physical switch on the right-hand side near the vents. Flick this switch, and your camera should start working. Then flick it again to put it back into privacy mode.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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