01-19-2019 11:26 AM
My laptop is not properly getting charged after 70%. After 70%, it charges for sometime then stops, usually charging light is orange but sometimes it not charge even if it is orange. Sometimes it shows like connected but not charging. This may continue upto 80%, then it completely stopped charging. This problem started by charging upto 87% and now it is 80%. When I diagnose battery, it says OK. Also tried by update drivers & BIOS. Still problem not solved. Is this software problem or battery calibration like problem? Please give me a solution.
01-20-2019 01:49 PM - edited 01-20-2019 01:51 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
I see from your post that you're having issues with the battery not charging completely to 100%. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
What Is the product number of the notebook? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you recently made any software or hardware changes on the PC before the issue started?
Does the laptop shutdown right away if the charger is disconnected from the laptop?
Have you tried to use a different compatible charger and check if it helps?
Have you tried to uninstall the battery drivers from device manager.
Did you try to update the Bios on your PC.
In the meantime, let's try these steps here:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.
Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Run a battery test using F2 (during restart), if the test failed:
Check with an alternate battery.
Please let me know if this resolves the issue, or if you require further assistance!
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
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