HP printer won't connect to internet. Error message "driver unavailable".

[Not-Happy3]

Error message "driver unavailable".

[VikramTheGreat]

Hi @Not-Happy3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your printer is showing "Driver Unavailable" and won't connect to your computer. We'll be happy to help. 

Since the printer model wasn't provided, let's start with a few general steps that work for most HP printers.

1. Verify the printer is connected to Wi-Fi
For printers with a touchscreen:

• On the printer, tap the Wireless or Network icon. 
• Confirm the printer is connected to your Wi-Fi network. 
• If it isn't, run the Wireless Setup Wizard from the Network or Wireless Settings menu and reconnect it to your Wi-Fi. 

For printers without a touchscreen:

• Press and hold the Wireless button until the wireless light begins blinking (the exact method may vary by model). 
• Open the HP App on your computer and follow the prompts to reconnect the printer to your wireless network. 

2. Make sure your devices are on the same network

Ensure your computer and printer are connected to the same Wi-Fi network (same SSID). If your router has separate 2.4 GHz and 5 GHz networks, verify both devices are connected to the same one.

3. Remove and re-add the printer

• Open the HP App. 
• Remove the printer from the app. 
• Close the HP App completely and reopen it. 
• Select Add Printer and allow the app to discover and set up the printer again. 

4. Restart the printer

• Leave the printer powered on. 
• Unplug the power cord from the rear of the printer and the wall outlet. 
• Wait 60 seconds. 
• Plug the printer directly into a wall outlet and turn it back on. 

If the printer is already connected to Wi-Fi but Windows still reports "Driver Unavailable," the printer driver on the computer may need to be reinstalled. Removing the printer from Settings > Bluetooth & devices > Printers & scanners, restarting the computer, and then adding the printer again through the HP App often resolves this issue.

I hope this helps.

Take care and have an amazing day!