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Skyebb
New member
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Message 1 of 3
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HP removes "insert" key on laptop keyboard with NO key combination work around

HP Recommended
Envy x360

I recently purchased my first HP, having used dell previously. I get my $1600 laptop home and set up, reloaded with my apps, work connection etc, and find out there is no "insert" key - HP decided to remove it. Why is beyond me. I read from many users who were upset at this deletion. I spent time with HP support to find a work around for my HP laptop, only to be told there is NO workaround and no key combination. (I don't have a number paid, a num lock key, etc. My numbers are across the top). The customer service supervisor got involved and confirmed NO key combination work around. I asked if there was a way to log a complaint with HP about my dissatisfaction, but I was told NO, only they can send an email to R&D that I wanted to make a complaint. So HP took something away, did not create a work around, and will not let me even send a complaint into the company. This is the LAST time I buy HP. 

A very, very dissatisfied customer who is not allowed to email a complaint anywhere. That is what makes me more mad than anything, being brushed off by HP. 

2 REPLIES 2
banhien
Level 20
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Message 2 of 3
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HP Recommended

@Skyebb 

 

What EXACTLY is your Envy x360  ? The 0 Key at the bottom of the number pad on the upper-right corner of your keyboard will function as an Insert Key when Num Lock is turned off. That is why it is labeled with both 0 and Ins on the key itself.

 

Regards.

BH
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Skyebb
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Message 3 of 3
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HP Recommended

Thanks for responding, but in  my email, I said I don't have a number keypad, and also don't have a num lock key since there's no number keypad, (my numbers are across the top over the alpha keys), and my 0 does not double with an "insert" but doubles with a ")" key instead.  I went through all the support calls only to be told by a supervisor that my $1600 laptop indeed, has no insert key, HP decided to remove it and there is no key combination work around to get an insert function.  I have a normal, touch screen, laptop, nothing weird. It SHOULD have a normal keyboard. I never though of looking at every single key on a laptop keyboard in the store to see if a key was missing. Outrageous HP did this. Been difficult working since I use that key quite often, but I spent so much time with my IT department re-downloading all my software so I could work to have to do it again with a replacement. GUARANTEED I will never buy an HP product again. Everyone I have shown is quite surprised at HP, some also said they don't like HP decision.  

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