HP software for printer crashes every time I try to install

[Tinaatthehelm]

I’ve connected my printer however am unable to download the software in order to connect my printer to  my MacBook Air. I need to do this in order to be able to use the scanning function. Every time I download the software it glitches out...the circle of doom. Any suggestions on how to get past this? I’ve tried using the app as well as downloading the software from 123.hp.com

[Kumar0307]

@Tinaatthehelm, Welcome to the HP Support Community!

To assist you better, what model HP Officejet printer are you using?

To know how to scan from your MAC, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tinaatthehelm]

Thanks for your reply Kumar.  The model number is HP Officejet Pro 9010.

[Kumar0307]

@Tinaatthehelm

The print driver for HP OfficeJet Pro 9010 All-in-One Printer is not available on HP Support site for Mac OS X 10.10 or older. HP OfficeJet Pro 9010 All-in-One Printer series is AirPrint compatible. Install the printer using AirPrint driver.

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!