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Lillian893
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Message 1 of 2
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Flag Post

HP stream notebook pc 11 - system extensive test, software error

‎12-08-2020 08:35 PM

HP Recommended
Product: HP Stream Notebook PC 11
Operating System: Microsoft Windows 10 (32-bit)

Hello everyone, my laptop which was *born* end of 2014 has an issue with the touchpad. I have done a system extensive test for the past 3 days 12h 39sec... the only issue is "processer check" : software error. I have checked for missing drivers... No drivers are missing. 

 

Everything else with the laptop is fully functional. The password I usually use isn't working ... is there a way to reset that? I can't remember the answers to the recovery questions. 

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WAWood
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Message 2 of 2
Flag Post

‎12-09-2020 11:11 AM

HP Recommended

@Lillian893 

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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