HP support assistance not working

[PrasadD]

Hello,

The HP support assistance not working. I am confused how to resolve it.

I am trying install again but getting error 'feature transfer error 1605 this action is valid for products that are currently installed'.

I read the post https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Error-1605-when-installing-hp-support-assi... but still I am not able to resolve the issue. 

Can anyone please help me resolve it?

With Regards,

Prasad Deshpande.

[WAWood]

@PrasadD 

Not to be critical of that thread, but I certainly would NOT reinstall the entire OS just to fix a problem with HPSA!

See if this HP thread helps:  https://support.hp.com/us-en/document/c03467905

Good Luck

[PrasadD]

Hi WaWood,

Thanks for the response.

But the issue is still there. I am not able to install HP Support Assistance.

Could you please give me some alternate steps?

The above mentioned  issue still persist.

I would like to give some inputs by which I facing this issue:

1) There was a shortcut icon on my desktop of HP Support Assistance. By mistake the icon get deleted from me by pressing the delete button.

2)Later on I am not able to open it again. So i tried to install new version from https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p... this link.

3)Since I am facing this issue.

I hope you may understand the problem clearly. Could you please help me to solve this issue. I dont have any idea about how to fix it.

Thanks and Regards,

Prasad Deshpande.