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Locked

‎02-21-2022 12:03 AM

HP Recommended
Product: HP Pavilion g6-1325sa Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have just updated software of HP SUPPORT ASSISTANT from v.8 to the new v.9 and the dashboard is not showing properly. Pleas see attached photo.
What can I do?

Screenshot 2022-02-21 080051.pngScreenshot 2022-02-21 080219.png

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2022 02:04 AM - edited ‎02-21-2022 02:17 AM

HP Recommended

@The_Sharkman 

Thanks for your return,

I think there is a compatibility issue with the system or device. Uninstall the currently installed version of HP Support Assistant and restart the computer.

I recommend you to download and install HP Support Assistant version 9.7.238.0/8.8.34.31 below.

https://ftp.hp.com/pub/softlib/software13/HPSA/sp112635.exe

 

Also, please download and install the latest version of HP Support Solutions Framework:
https://ftp.hp.com/pub/softlib/software13/HPSA/HPSupportSolutionsFramework-12.19.53.13.exe

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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5 REPLIES 5

‎02-21-2022 12:16 AM - edited ‎02-21-2022 12:24 AM

HP Recommended

@The_Sharkman 

Hello,


Please uninstall and reinstall HP Support as follows:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click Windows Terminal (Administrator), then click Yes.
  3. Type Get-AppxPackage -Name "AD2F1837.HPSupportAssistant" | Remove-AppxPackage or Windows Powershell (admin), then press Enter key.
  4. Restart the computer.
  5. Install the latest HP Support Assistant via the HP link on the right: hp.com/go/supportassistant.

 

Don't hesitate to contact us in case of need.

 

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-21-2022 01:00 AM

HP Recommended

Hello Mans
I did all you advised but still have the same problem. I was ok with v.8 but v.9 is not.
Best regards

Was this reply helpful? Yes No

‎02-21-2022 02:04 AM - edited ‎02-21-2022 02:17 AM

HP Recommended

@The_Sharkman 

Thanks for your return,

I think there is a compatibility issue with the system or device. Uninstall the currently installed version of HP Support Assistant and restart the computer.

I recommend you to download and install HP Support Assistant version 9.7.238.0/8.8.34.31 below.

https://ftp.hp.com/pub/softlib/software13/HPSA/sp112635.exe

 

Also, please download and install the latest version of HP Support Solutions Framework:
https://ftp.hp.com/pub/softlib/software13/HPSA/HPSupportSolutionsFramework-12.19.53.13.exe

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

2 people found this reply helpful
Was this reply helpful? Yes No

‎02-21-2022 04:55 AM

HP Recommended

Hi Mans.

 

This has solved my problem.  Thank you.

 

Best regards

2 people found this reply helpful
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‎02-21-2022 05:12 AM

HP Recommended

@The_Sharkman 

Thanks for your return,

 

I welcome you to the English HP community support.

Congratulations!:SocialCare:

If my previous answer was favorable to you, thank you to close the subject by clicking on 'Accepted as solution' at the bottom of the previous message.

 

Do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
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